Compensation Rules
Fair, fast, and spelled out in plain English.
Every refund scenario is here. No small print. No runaround.
100% cash refund
Any failure on our side → full refund to original payment method within 24 hours.
LD Gold store credit
Partial delivery / wrong tier → credit the difference to your LD Gold balance, usable on any next order.
Recovery attempt
Wrong-UID delivery → we try retrieval (when the game allows) before issuing credit.
Goodwill bonus
Significant delay (>2h) → we add a 5% coupon for your next order as an apology.
Full terms
- Refund window: 30 days from purchase.
- Delivered digital goods are non-refundable unless the delivery failed or landed on the wrong account.
- Chargebacks without contacting support may result in account suspension.
- Regional taxes and FX spreads are not refundable portions; our portion is.
- Fraudulent claims terminate account access and lawful action.