100% Money-Back Guarantee
If we can't deliver, every cent comes back — within 24 hours.
No fine print, no runaround. A hard promise from GETBUFF to every player who trusts us with a top-up.
What's covered
Delivery failure
If we cannot fulfill your order for any reason, 100% refund to original payment method within 24 hours — or to LD Gold (instant).
Wrong tier / partial
Partial delivery or wrong amount? We refund the difference instantly to your LD Gold balance, usable on your next order.
Delayed orders
If delivery is > 2 hours past SLA, we add a 5% coupon on your next order as a goodwill apology — no need to ask.
Fraud prevention
If we block a transaction (wrong UID, account flag), your funds are held safely and refunded back within 48 hours.
Our 5-step guarantee
- You pay. Payment is held securely — PCI-DSS certified processors.
- We deliver in 1-30 min. Automated fulfillment for 95% of orders. Rest handled by humans.
- Problem? Open live chat with your order number. Under 2 min response.
- Resolved fast. Our team attempts recovery, partial refund, or full refund — whichever is fastest.
- You get your money back. Every cent. Or keep it as LD Gold with a 5% bonus for next order.